Terms and Conditions

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Terms and Conditions


Please pay attention to business conditions and claim procedure. By placing an order you confirm your agreement with these Terms and Conditions and Complaints Procedure. Terms & Conditions Complaints procedure will henceforth be binding on both parties. Without the consent can not send your order . Contracting Parties shall mean , on the one hand, the buyer ( customer ) and the supplier (the company Smart Product Solution Ltd.) .

The order is a purchase contract. It arises at the moment of payment of the amount for the goods specified in the order to the supplier's account. If you pay cash on delivery purchase contract is the moment of delivery to the goods specified in the order carriers . When personal collection formed the purchase contract at the moment removal of the goods specified in the order at the distribution point .

Product prices are inclusive of VAT and PHE .


Orders received weekdays are usually processed the next business day. Orders with payment in advance usually shipped the next day from the receipt of money on account of the supplier . Normal delivery time is usually 2-3 days .

The supplier reserves the right to propose the distribution of goods from one order into several packages with regard to the weight , dimensions and characteristics of the goods . The advantage is that the division of the consignment into several separate packages may ultimately be cheaper.


Splitting of a consignment seller may also suggest in any unavailability of the ordered goods. About a shipment, or change of carrier , the customer will always be informed in advance and will be sent to new insights modified objenávky , order will be sent only with the consent of the buyer ( customer ) .

Seller reserves the right to change carrier if the nature , size , or weight of goods requires .

Ordering is possible to make changes until the actual start of shipment packaging . Please note that any change may delay the dispatch of the order , since at each change order back to the beginning of the preparatory and packaging process . If you no longer possible in order to make changes , you will be informed of this by email or phone if you have any changes requested. Change orders usually refrain from sending her one working day.

When paying in advance on account of the goods are sent after the actual receipt of money on account of the supplier . There is no need to send reports on money transfer. The order will be sent by priority , unless money is not credited to the account of the supplier .

If the client fails to pick up the shipment , or cancel your order in time , there is a supplier to the payment of freight ( shipping) and other costs in the amount actually paid ( carriers , post office , handling , transfer money , administrative processing ) . The supplier reserves the right to claim compensation and related costs according to the pricelist transport company PPL CZ, sro , according to the valid price list or Czech Post . Prices are published on the website and its validity refers to the time of shipment and including recovery of all costs for transport (registered letter , legal costs , etc. ) and including all other costs ( packaging , administrative processing , etc ) . Prices may be sellers of administrative simplicity, set at a flat price of 250, - VAT . For each day of debts incurred shall be charged a penalty of 0.05 % of the outstanding amount.

transport of goods



Upon receipt of goods , we recommend checking that the packaging and product intact . This is enabled by the customer during transport the shipment from the carrier (for PPL package can only check the packaging) . Checking the functionality of the product on the site is not possible. Thank you for your understanding .

How to proceed if:


» Is received damaged goods

When receiving goods from the carrier , please carefully check the goods supplied. A shipment that appears damaged , do not accept .

In case you already took delivery , the packaging is not damaged , but the product shows signs of mechanical damage , we recommend that you contact the Helpline fastest shipper that brought you the goods . The number on this line can always be found on the website trucking company . The carrier takes the goods back to the supplier. In this case, please also contact our company at tel +420 777 757 281 We can help you resolve the situation and advise you the fastest way to settle the claim. We also recommend that when unpacking take foto záznam packaging and filling package. If the goods are damaged , keep the complaints procedure and all packaging Polepka package.

In the event that this situation arose with the carrier Czech Post , insist on a record on the damaged package to the branch office which you package delivered. To speed up the settlement of a claim you can send the scanned registration. Once we receive the record of the complaint , we will send you either a new product or negotiated refund your money in your account. It is also possible that you post immediately pay damages . In this case, we send new goods on delivery without postage.

In the event that this situation arose at PPL or PPL carrier Sprint, to report damage to the phone line carrier and send him photographs of the damage and packaging. Transporter shall prepare a record of the complaint and inform us . Once we receive the record of the complaint we will send you a new product or negotiated refund your money in your account. The following steps will solve it alone carrier.

Damaged goods we recommend that you report the transport company within three days of receipt of the shipment by the carrier. At a later notice the damaged item will not be considered a replacement or return of goods after this time will not be possible from our side .

Goods arrived incomplete or does not match the type ordered

Although the process of packaging and assembly of consignments being reviewed, in extreme cases, can lead to human error . In any case, it is not the intention. If you happen to receive an incomplete shipment was delivered to you or any other goods than you ordered , please contact us by phone +420 777 757 281.


The transport and receipt of goods


personal collection


Goods can be picked up in person at Michal Kovarik , Nádražní 1261, Kuřim 66434th Goods will be ready for collection within 5 working days of your order. The availability of the goods we will inform you by e- mail. Goods must be picked up within 5 working days of its removal. This period begins the next business day after receipt of a confirmation e -mail that the goods are ready for collection. When you collect the goods, it is necessary to have your order sent by us or Proforma Invoice speeds up the process of issuing the order. Next business day after your order, you will receive the original invoice via email, which also serves as proof of payment. Do not have a payment again. When personal collection is not possible to pay by credit card. Payment can be made by transfer to the account of the supplier.

Czech Post - Parcel post office


Package to 30 kg deliver mail the next day at any of the 2,600 post offices throughout the Republic, their choice . So you can choose the post office near residence , employment, or even at the mall. The package can be picked up here when you 're ready, up to 7 days. Czech post office guarantees the transport of a consignment store the selected branch the next business day after filing for all the packages in the mail made ​​within 15 hours. The mail package is then ready for pick-up at your chosen post office the following day after starting 12 or 15 hours. This information will be provided Announcing (SMS / e - mail) . The readiness of a pickup will be informed only in electronic form. Classic paper has been a challenge in the box find it. The postal counter to demonstrate proof of identity and tell the counter worker either parcel number that you received in SMS or email, or tell your cellular telephone or e-mail address (or a link which you have been advised of shipment ). Timo prove that the consignment really belongs to you . For loss, theft or damage post corresponds to the amount of the insured value . The minimum package dimensions are 15 cm x 10,5 cm ( cylindrical shape 15 x 3,5 cm) . The maximum length of the packages in the mail should not exceed 240 cm, the total of all sizes must not be more than 300 cm ( package dimensions of irregular shapes are considered equivalent). Watch online your shipment on the website of the Czech Post .

Czech Post - package in hand


Czech post office guarantees delivery package directly to the addressee has the following working day . Addressee is informed of the receipt of the package in the shipment via SMS or e - mail. Continuous delivery status of the addressee and the sender continuously monitored at the Track and Trace . The price of the service is included responsibility for the contents of the package up to 50 000 CZK . In the case of your absence at the address the package is stored on the near post , where it can pick up whenever it suits you . You can choose the guaranteed delivery time no later than 10/12/14 hours of the next working day after the date of filing. In areas with prolonged delivery of the consignment to be delivered until the evening. The minimum package dimensions are 15 cm x 10,5 cm ( cylindrical shape 15 x 3,5 cm) . The length of the package must not exceed 240 cm. The sum of the length, width and height of the consignment regular shapes must not be greater than 300 cm . In the case of bulky items shall be subject to a surcharge . Watch online your shipment on the website of the Czech Post .

package PPL


PPL distributes the goods up to a weight of 50 kg. Postage price 99 CZK 119 or CZK is valid up to a maximum weight of 35 kg . The weights range from 35 to 50 kg , the price is set individually according to the pricelist PPL . About this fee shall be informed immediately and the goods will be sent only with your consent . If the nature of the goods allows , it is preferable to divide the order into multiple smaller packages. Delivery is provided on weekdays from 8:00 to 21:00 When selecting a carrier PPL , you can choose the type of address " Company " . When selecting this type of address will be one working day prior to the delivery of information sent by email delivery to the carrier at the same time receive a parcel number . When selecting the type of address " Private " will be one working day prior to the delivery of information sent by email delivery to the carrier at the same time receive a parcel number . On the day of delivery you will call the driver and arrange approximate time of delivery. If your driver does not reach the destination at the first delivery attempt, leave a notice in your mailbox and deliver your shipment the next business day. U PPL is also possible to pay by credit card (see conditions PPL). Watch online your shipment on PPL .

Shipping PPL Sprint


This shipping method is primarily intended for the transport of heavy and bulky items and pallet shipments . The consignment will be delivered to the address you specify in the order form. Transporting goods weighing more than 30 kg , height above 60 cm and a length of over 80 cm to provide Europallet . Increased transportation costs paid pans in this case our company . Please be prepared to where the goods will be transhipped from pans to a driver europallets have to pay ( or can be prepared by another europallets for replacement). The weight of the product is necessary to add weight pans, which is about 15 kg. If you need help with choosing a transport weight , select the order form essential transport PPL Sprint and select payment method. The Administrator will process your order , shipping method adjusts a modified request you send for approval. This specialized transportation must be ordered one working day in advance . So please be patient with the delivery date . In this case, you can not pay for the goods delivered by credit card at the driver. Watch online your shipment on PPL .

The prices for the various types of transport (prices are valid for the whole country).

CZECH POST - a package at the post office , advance payment on account (95 CZK with VAT )
CZECH POST - a package at the post office , cash on delivery ( CZK 105 with VAT )
CZECH POST - a package in hand, advance payment on account (95 CZK with VAT )
CZECH POST - a package in hand, cash on delivery ( CZK 105 with VAT )
PPL - up to 35 kg , advance payment on account ( CZK 109 with VAT )
PPL - up to 35 kg , payment on delivery or by card at the driver ( CZK 129 with VAT )
Personal consumption ( Kuřim ) - free
PPL SPRINT - consignment of 10 to 29 kg (269 CZK with VAT )
PPL SPRINT - consignment of 30 to 49 kg (369 CZK with VAT )
PPL SPRINT - consignment of 50 to 74 kg (469 CZK with VAT )
PPL SPRINT - consignment of 75 to 99 kg (579 CZK with VAT )
PPL SPRINT - consignment from 100 to 149 kilograms (699 CZK with VAT )
PPL SPRINT - consignment from 150 to 199 kilograms (899 CZK with VAT )
PPL SPRINT - consignment of 200 kg or more ( price is determined individually)

The prices for various types of payments (prices are valid for the whole country )

Advance payment on account (0 CZK with VAT )

The prices depend on the mode of transport , weight and price of the goods transported .

BILLING AND DELIVERY INFORMATION

After selection of goods and means of transport and payment follows the completion of delivery and billing information. Please pay close attention to mandatory data , especially e -mail address and telephone number . Very often it happens that one of these data is entered incorrectly . If you enter the wrong email address or telephone number, may complicate communication or even impossible. So please excuse the repeated confirmation of contact details. The entered information will only be used for the purchase.

SELECT Delivery and payment
Customers have a choice of three payment methods:

First Cash on personal collection
Second Cash or credit card ( when selecting a trucking company PPL)
3rd Bank transfer

Payment in advance payment made ​​on the basis of data which can be found at the bottom of the order after a physical check availability. Instructions for payment will receive the information via email . When entering the command, please pay attention to the amount ( in any case the amount nezaokrouhlujte ) and variable symbols (order number) , which is necessary for the prompt identification of payment. Incorrectly completed or incomplete data delay the shipment. The invoice you receive one working day before delivery as e - invoice via email . Once the payment is credited to our account and the desired item in stock , the order is shipped . Goods in any event not sent from physical receipt of money on our account. Expected date of delivery may be affected by crediting the amount to our account. If a situation arises where the goods are sold , the entire amount, or the relevant part of the agreement to go back to the account.

Bank
Commercial Bank, No. U. 107-3123340287/0100, variable symbol: your order number.

By placing an order you agree to the Terms and Conditions and Complaints Procedure. Then you will see a summary of the order and to the e - mail confirmation will be sent on receipt of your order. Further confirmation with proof of purchase you will receive after delivery to the carrier. Confirmation will also include information on the expected date of delivery.

PRIVACY POLICY

Personal information of our customers do not disclose to third parties. Concluding the purchase contract gives the buyer agrees to the processing of personal data supplied solely for the purpose of trafficking Smart- Box.cz .

CANCELLATION OF ORDER SUPPLIER

The supplier reserves the right to cancel the order if the price of goods has changed significantly and the customer will not accept this . Seller customer informed about this situation . It was if all or part of the order paid, the customer will be refunded to your account.

CHANGES IN ORDER

Type (type of ) product
If you order multiple items , poorly specified type or quantity, we can order Christmas to repair and replace the correct number or type.

Mode of transport
After you create and send an order, the customer can no longer change the mode of transportation . To make changes, the administrator upon written request of the customer.

payment
After you create and send an order, the customer can no longer change the method of payment . Administrator can make changes to the written request of the customer

delivery time
If you do not fit the proposed date of delivery, it is possible directly in the delivery of goods with transport companies agree on an alternative date. You can also ask the administrator web store to postpone sending.

Ordering is possible to make changes until the actual start of shipment packaging . Please note that any change may delay the dispatch of the order , since at each change order back to the beginning of the preparatory and packaging process . If you no longer possible in order to make changes , you will be informed of this by email or phone if you have any changes requested. Change orders usually refrain from sending her one working day.

receipt of goods

For the assumed goods , please ensure that corresponds to the ordered goods and is not mechanically damaged. Otherwise , do not accept the shipment and contact us. Later complaints will not be considered . Shippers his signature acknowledge that you have picked it up fine and undamaged .

If the client fails to pick up the shipment , or cancel your order in time , there is a supplier to the payment of freight ( shipping) and other costs in the amount actually paid ( carriers , post office , handling , transfer money , administrative processing ) . The supplier reserves the right to claim compensation and related costs according to the pricelist transport company PPL CZ, sro , according to the valid price list or Czech Post . Prices are published on the website and its validity refers to the time of shipment and including recovery of all costs for transport (registered letter , legal costs , etc. ) and including all other costs ( packaging , administrative processing , etc ) . Prices may be sellers of administrative simplicity, set at a flat price of 250, - VAT . For each day of debts incurred shall be charged a penalty of 0.05 % of the outstanding amount.

WARRANTY

The goods from the store Smart- box.cz are warranted specified in the applicable Civil Code. If goods are bought for business purposes or other business activities, shall be governed by the Commercial Code purchase . All goods sold has a service presence in the country. The exact procedure for warranty can be found on a separate page complaint. Goods can also claim at Michal Kovarik , Nádražní 1261, Kuřim 66434th

WITHDRAWAL FROM A CUSTOMER PURCHASE AGREEMENT

If the purchase contract concluded by means of distance communication (the Internet ) , the consumer according to § 53 paragraph 7 and § 54 of the Civil Code, the right to withdraw from the contract within 14 days of receipt of goods . In this case, the consumer contacts the seller in writing and in electronic form shall state that withdraws from the contract, stating the order number, purchase date and the account number for a refund.

Note : Money can also be returned in cash at the registered office of the company or establishment. The withdrawal must be received no later than the last day of the 14 day period. This notification shall also buyers together with the returned goods . Shipments that are not apparent why we were sent , will be returned to the sender. The provisions of this paragraph shall not apply to traders who buy goods as part of their business activities and customers who have purchased goods in person at the premises of the supplier .

This provision can not be understood as a free rental of goods. Consumers in respect of the use of the right of withdrawal within 14 days of receipt of benefits , the supplier must give everything (meaning the entire order ) , as under a contract awarded . If it is not conceivable ( eg, in the meantime the goods are destroyed or consumed ) , the consumer must provide monetary compensation in return , what can no longer be issued. Goods should be sent by registered and insured in case of damage to the carrier. Please do not send goods on delivery will be taken . In the event that the goods are returned to the seller in a non- intact , the seller may claim compensation , in particular the costs associated with placing the goods in original condition and the damage caused to the goods (incomplete content , wear goods, etc.) . Buyers return goods at their own cost to the address of the seller, ie Smart Product Solution, The Lookout 1614, 66434 Curia. The purchase price to be refunded to the buyer , the seller can also deduct your actual expenses incurred for returning the goods ( eg money transfer costs , administrative tasks , etc.). Prices may be sellers of administrative simplicity, set at a flat price of CZK 120 , - VAT .

Right of withdrawal consumer has , in the case of contracts:
- The provision of services if their performance was started with his consent before the expiry of 14 days from the receipt of benefits ,
- The supply of goods or services whose price depends on fluctuations of financial markets beyond the control of the seller,
- The supply of goods made according to the wishes of the buyer or his person , as well as goods subject to rapid deterioration, wear and tear ,
- The delivery of audio and video recordings and computer programs, if the buyer their original packaging ,
- The supply of newspapers , periodicals and magazines , consisting of game or lottery.